Question 1

How does CityMaid's 1-week trial period work?

Accepted Answer

Every placement includes a 7-day in-home trial. You only pay a 50% initial advance placement fee. During the trial, you observe the helper's punctuality, attitude, hygiene, and work quality. If they meet your standards, you confirm the placement and pay the balance. If you are not satisfied, we provide 1 free replacement with zero extra agency charges.

Question 2

How long does it take to place a domestic helper in Kathmandu?

Accepted Answer

Candidate matching typically takes 24 to 48 hours for common roles (such as part-time morning/evening maids, full-day house cleaners, and family cooks). Specialized placements like live-in babysitters, elderly caretakers, or Sutkeri (postnatal) caregivers usually take 3 to 7 days.

Question 3

What happens if the maid leaves after 2 or 3 months?

Accepted Answer

Every CityMaid contract includes 1-year ongoing placement support. If your helper leaves or relocates during this 1-year agreement, CityMaid provides replacement assistance at an exclusive 50% discounted agency fee, ensuring your home is never left without trusted domestic help.

Question 4

Are the agency placement charges refundable?

Accepted Answer

Advance and placement charges cover thorough candidate screening, police verification, contract preparation, and administrative costs. Once screening and placement have commenced, agency charges are non-refundable, but they are fully backed by our 1-week trial and free replacement guarantee.

Question 5

Are all maids police-verified and background checked?

Accepted Answer

Yes. Safety and peace of mind are our highest priorities. 100% of candidates undergo strict verification: authentic Nepali citizenship validation, permanent municipal address verification, criminal record clearances through the Nepal Police, past employer reference checks, and medical health assessments.

Question 6

What legal agreements are signed between employer, maid, and agency?

Accepted Answer

We execute a formal tripartite placement agreement that clearly outlines duties, working hours, agreed monthly salary, leaves, trial conditions, emergency protocol, and safety commitments compliant with the Nepal Labor Act framework.

Question 7

What security measures protect our home and valuables?

Accepted Answer

We maintain digital identity files including biometric photo, permanent citizenship copy, guarantor contact information, and police record certificates. We also advise families on home security best practices during domestic helper onboarding.

Question 8

How much is the monthly salary of a maid in Kathmandu?

Accepted Answer

Monthly salaries range from NPR 6,000 for 2 hours/day part-time to NPR 16,000 for 8 hours/day full-time, and NPR 20,000–25,000 for 24-hour live-in housekeepers. Dedicated family cooks earn NPR 18,000–26,000, and specialized elderly caretakers earn NPR 20,000–30,000 depending on patient condition.

Question 9

Do I pay the salary to CityMaid or directly to the domestic worker?

Accepted Answer

You pay the monthly salary directly to the domestic staff at the end of each calendar month (via cash or bank/digital wallet transfer). CityMaid does not take any commission or percentage deduction from the helper's hard-earned salary.

Question 10

Which payment options are accepted for CityMaid's agency fee?

Accepted Answer

We accept eSewa, Khalti, Fonepay QR, direct mobile banking transfers, and cash at our Satdobato Lalitpur head office.

Question 11

What is required from the employer for a 24-hour live-in maid?

Accepted Answer

For 24-hour live-in domestic staff, the employer provides a private, secure bed/room, three hygienic daily meals, basic toiletries, and designated rest/sleep hours. In return, the helper manages full-time household chores and care duties.

Question 12

What areas in Kathmandu Valley do you service?

Accepted Answer

We serve all neighborhoods in Kathmandu, Lalitpur, and Bhaktapur districts, including Satdobato, Sanepa, Jhamsikhel, Pulchowk, Jawalakhel, New Baneshwor, Baluwatar, Maharajgunj, Budhanilkantha, Imadol, Koteshwor, and Sallaghari.

Question 13

Can I hire a maid who knows specific cooking styles (Nepali, Newari, Continental)?

Accepted Answer

Yes! When submitting your inquiry, you can specify cooking preferences (such as Newari delicacies, vegetarian/vegan meals, roti-tarkari, momo, continental breakfast, or diabetic diets). We match candidates with demonstrated culinary skills in those cuisines.

Frequently asked questions

What are the essential guarantees of CityMaid domestic staff placement in Nepal?

Placement, Trial & Guarantee

Safety, Police Clearance & Trust

Salaries, Fees & Payment Methods

Service Scope, Hours & Living Arrangements

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