Verified Domestic Staff in Kathmandu, Lalitpur & Bhaktapur
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city.aidnepal
CityMaidNepal
Domestic Staff Placement
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Process & Safety Guarantee

How CityMaid works & our 4-pillar safety guarantee

A transparent 7-step hiring journey backed by thorough police background clearance, medical screenings, and a 1-week free replacement guarantee.

Quick Answer · AI Summary
Verified CityMaid Standard

How does hiring a domestic helper through CityMaid work?

Hiring through CityMaid follows a structured 7-step process: submit requirements through our rate calculator, interview screened candidates within 24–48 hours, sign a formal placement agreement with 50% advance fee, and conduct a 7-day in-home trial. Once satisfied, you confirm the candidate; if incompatible, we provide 1 free replacement.

Placement Time24–48 Hours
Trial Length7 Days
Advance Fee50% Initial
Guarantee1 Free Replacement
Start Step 1: Calculate Rates1-Week Trial Guarantee

The 4 Pillars of CityMaid Trust & Safety

How we screen, verify, train, and guarantee domestic staff placements.

Mandatory Screening

1. Police & Background Clearance

Every candidate undergoes rigorous identity verification, physical citizenship document checks, and verification with local law enforcement to ensure a clean character record with zero criminal history.

Citizenship card & permanent address verification
Nepal Police character certificate verification
Prior employer references & past performance review
Emergency contact & family guarantor registration
Certified Clinics

2. Medical & Health Screening

Domestic helpers and caregivers work closely with your family, children, and kitchen. We require certified medical clearance before any placement.

Infectious disease screening (TB, Hepatitis B/C)
General physical wellness & vision check
Hygiene and skin condition examination
Regular health tracking for long-term staff
CityMaid Standard

3. 3-Day Professional Training

Prior to placement, candidates complete CityMaid's signature home etiquette and hygiene training program adapted to modern urban households.

Modern appliance usage (washing machines, microwaves, induction)
Chemical safety & streak-free surface sanitization
Child & infant safety protocols (choking hazards, emergency alerts)
Workplace boundaries, privacy, and polite communication
100% Client Protection

4. 7-Day Trial & Free Replacement

We believe in zero-risk hiring. If the assigned staff is not 100% compatible with your family during the 7-day trial, we replace them at no extra agency fee.

7-day trial period to evaluate work quality and family rapport
1 completely free replacement within the trial guarantee
50% placement fee paid only AFTER successful trial completion
Dedicated placement coordinator for mediation and schedule adjustment
Official CityMaid Client Guarantee

1-Week Trial & 100% Free Replacement Policy

We stand behind every placement. If personality, communication, or chore quality doesn't meet your expectations, we coordinate a seamless replacement with zero extra agency charges.

Ask Coordinator on WhatsApp
Frequently Asked Questions on Safety & Replacements
Notify your assigned CityMaid placement coordinator immediately. We will arrange a replacement candidate matching your updated feedback within 3 to 5 business days at no additional placement cost.

The 7-Step Client Placement Journey

From your initial requirement to a reliable helper in your home.

  1. 01

    1. Calculate Rate & Submit Requirement

    Use our interactive rate calculator or WhatsApp to specify your home size (BHK), desired hours (part-time, day, 24-hr live-in), preferred chores, and neighborhood in Kathmandu Valley.

  2. 02

    2. Matched Profiles & Screening

    Our placement coordinators shortlist candidate profiles with verified character certificates, health clearances, and cooking/childcare specialties aligned with your family.

  3. 03

    3. Direct Candidate Interview

    Interview shortlisted candidates either via WhatsApp video call or in-person at your convenience to evaluate personality, hygiene, and language comfort.

  4. 04

    4. Sign Agreement & 50% Advance

    Sign the formal placement contract and pay the initial 50% advance placement fee. (The remaining 50% is ONLY paid after the trial).

  5. 05

    5. 7-Day In-Home Trial Period

    The helper begins work at your residence. You have a full 7-day evaluation window to observe punctuality, cooking taste, and chore thoroughness.

  6. 06

    6. Confirmation or 1 Free Replacement

    If satisfied, pay the remaining 50% fee. If the candidate is not 100% compatible, we provide 1 completely free replacement candidate with zero extra fees.

  7. 07

    7. 1-Year Placement Ongoing Support

    CityMaid remains your active point of contact for salary mediation, replacement needs, emergency backup, and contract renewals throughout the year.

Launch Rate Calculator & Book Browse Verified Candidate Directory